Ava Fluty, N.D., MEd., CNHP
KEYNOTE / SPEAKER / TRAINER / CONSULTANT
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training
- Persuading & Influencing Through Leadership (more)
Influencing through leadership is to take your department, unit, or organization to the next level. You must have the knowledge, skills, and abilities to influence and persuade people to move in a new direction. This workshop will allow you to assess your strengths and weaknesses, in terms of your personal power, and to influence and persuade others to follow your leadership.
Objectives:
- Identity your style in approaching others
- Discuss the factors that drive one’s approach when influencing others
- Learn how to influence others when faced with a situation requiring action
- Learn to recognize types of power and their sources
- Examine the relationship between power and leadership
- Discuss influence tools and techniques
- Identify your Influence Style
- Leadership...the Critical Difference (more)
Leaders constantly strive to find the right balance that will result in the greatest performance from their employees. Would you prefer to be called an excellent leader or an excellent manager, and why? This question, and many others, will be addressed in this workshop to help you enhance your current strengths and develop additional strategies for success.
Objectives:
- How to identify the traits/behaviors of successful leaders
- How to inspire and motivate others
- How to build a championship team
- How to listen and communicate effectively with diverse employees
- How to develop a mission and a focus on results
- How to encourage cooperation and consensus
- Effectively Managing Change and Transition (more)
Change is inevitable, and we are currently living in a time of rapid change where many of us are experiencing transitions in our lives and work. In spite of the challenges and difficulties we often face during these times of tremendous individual, organizational and global shifts and apparent chaos, it can also be a time of great opportunity to grow professionally and personally if we choose. Whether you are working in the private or public sector or as an entrepreneur, this interactive and inspiring program will assist you in surviving and thriving through change.
Objectives:
- Clarification of new goals and intentions, prioritizing values, developing new strategies, and revisiting and redesigning professional and personal mission statements.
- Support, knowledge and techniques to successfully navigate through times of change and transition both professionally and personally.
- Tools to shift perspective, take control, and chart a new course by using change as a time of creative possibility and moving new ideas forward.
- Understanding the stages of transition (endings, the void, new beginnings) and the feelings, opportunities and challenges associated with each stage.
- A clearer sense of direction as you move into the future, a deeper sense of purpose and fulfillment in your work, and renewed and expansive energy in your life.
- A Systematic Approach to Getting Organized and Managing Multiple Priorities (more)
There never seems to be enough time and resources to meet demands and expectations. Workloads and the pressure to perform can make even the most organized person feel frustrated and overwhelmed.
Objectives:
- Determine how and when to delegate
- Set realistic expectations for yourself and others
- Establish and meet goals and objectives on your terms
- Analyze your own needs and learn how to work with others to identify ways to handle competing priorities
- Learn how to handle interruptions and requests for help in ways that build or maintain good relationships
- And more!
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- Management Skills for New Supervisors (more)
If you are a new manager or supervisor, you know that your success depends on getting work done with and through others. This seminar presents a dynamic approach to increasing your skills for managing people.
Objectives:
- Establish authority in your new leadership role
- Increase your confidence and professional competence in the management role
- Enhance your ability to move from being a "do-er" to delegating
- Learn to coach informally as well as conduct a truly effective performance review
- How to focus on what your manager needs from you
- Set the stage as a manager and overcome jealousy, resentment and fear
- Uncover the secrets to making the most of your time by establishing priorities and communicating them to your staff
- Handle "people problems" and gain a greater understanding of how to set standards
- Projecting Personal Excellence (more)
Every once in awhile you meet people whose work is inspired. They work with enthusiasm. They appear to care genuinely about what they are doing, the people with whom they work, and the people they serve. They express a joy that seems to come from deep within. It's not forced. When you meet such people you realize their work is consistent with their purpose. They have personal excellence. Who are these people and how did they get what they have? Personal Excellence is about you. Come and learn the steps to discovering excellence in the work you do.
Objectives:
- Your behavioral style & the style of others
- Roles and unique qualities of today's leaders
- Assessment tools for you and your team
- How to manage change
- Develop your staff
- Delegate effectively
- Motivation - yours and your work teams
- Communication, attitude, and much more!
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- DEATH OF COMMON SENSE – COMMUNICATION 101 (more)
Common sense dies when your people willingly ignore what is needed. This causes hand to hand combat. Blind because we choose it! Why? For most, it is a communication issue. We don’t talk effectively, one on one anymore. It is easier to e-mail and blame the receiver for the wrong interruption, or we leave half messages and expect the receiver to “fill in the blanks,” and become upset when their assumption was different than ours. Everyday there are dozens of opportunities in the workplace to use effective communication skills that will allow your company to be more productive. To know these skills is one thing, to practice and own them something different. We live in an “all about me” culture; “I feel” drives the culture. You must choose to research, explain, ask questions, and clarify, what ever it takes to make sure your message is received in the direction you intended. Communication is not an opinion – it is skill based.
In these sessions you will discover how to’s for:
- Clarify the purpose of meaningful communication
- Identify the specific skills necessary for dialoguing
- Distinguish between differences of opinion and conflict
- Assess your listening skills
- Identify appropriate learning modes of the listener: visual, auditory, kinesthetic
- Practice communication techniques
- And much more!
- Customer Service Excellence ...The Winning Formula (more)
If your job involves frequent contact with the public, this seminar will help you perform your job with greater ease and will lead to improved customer satisfaction.
Objectives:
- Be able to effectively respond to complaints that result in a satisfied customer
- Learn to listen with empathy and communicate using positive body language
- Develop telephone skills that win over customers
- Understand the words to use and not to use to maximize your effectiveness with customers
- Know the five basic needs of customers and how to not just meet but to exceed them
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- Resolving Conflict Successfully (more)
How you deal with conflict on the job can determine your level of success and job satisfaction. This is a workshop designed to help personnel develop an awareness of their style of handling conflicts and what they might do to become more effective in achieving compromises.
Objectives:
- Strengthen relationships through open communication strategies
- Confront others successfully for a rapid solution
- Dissipate anger and not allow it to build up
- Objectively look at both sides of a situation
- Develop a win-win philosophy
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- Dealing with Difficult People (more)
Do you ever find yourself confronted by an angry or difficult person? How can you stay productive and positive when handling someone who just rubs you the wrong way? This workshop will help you to understand the dynamics of conflict, why people often act as they do and how to stay in control of your reaction to their behavior.
Objectives:
- Learn how to confront conflict
- Understand how you interact with the difficult person who works for you
- Disagree without anger
- Identify your own “hot buttons”
- Give and receive criticism effectively
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- Enhance Employee Productivity through Healthy Habits (more)
Research shows that what, how and when you eat can influence your mental and physical performance. Since most of us spend an average of 8–10 hours per day on the job, wouldn’t it make sense to do what is in your control to perform at your best? Are there times of the day when you feel particularly sluggish and tired, or times when you are “wired” and do not know why? Join us for this workshop and learn how to eat right for optimal performance at work and at home.
Objectives:
- How to eat healthy on the run (fast food, at your desk, etc.)
- Do “brain foods”/supplements/vitamins really work
- What exercises can be done at the desk to relieve body stress
- How does our diet affect our performance, mentally and physically
- Which foods digest quickly/slowly
- Discuss current diets in the marketplace and their impact
- Reduce absenteeism through improved overall health
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- Powerful Presentation & Public Speaking Skills (more)
Most surveys show that public speaking is one of the greatest fears of managers. A presentation is a great opportunity to inform, persuade, and lead, and is one of the keys to success in any field. Whether you are addressing a staff meeting, a council or commission meeting, a community group, or a training class, this seminar will help you alleviate this fear and/or further refine your skills.
Objectives:
- Understand the positive and negative aspects of nervousness
- Determine the purpose of the presentation
- Learn how to research your audience in advance
- Focus on your preferred outcome
- Project confidence and enthusiasm
- Prepare and organize your material
- Control the communication process
- Project confidence
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours / Six hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
- Self - A profile of Interpersonal Interactions (more)
Each of us is unique. We all have different perceptions, values, and experiences that make us special. This Profile has four distinct social styles. Although all of us are a blend of all four, you will be able to identify your dominate style. The Self Profile is a survey of social styles dimensions that is designed to:
Objectives:
- Identify your particular style - how you relate most often
- Help you gain a better understanding of yourself and others
- Help you predict how you and others might respond in a given situation
- Improve your communication with others and who have different styles, therefore building more meaningful relations
This class has an extra fee per test instrument required.
Format: Class room, group discussion, interactive, lecture, etc.
Length: Hour and a half / Three Hours
Target Audience: Front Line, Supervisors, Volunteers, Managers
Audience Size: any
Typical use: To improve communication skills for all employees.
Materials: Handouts to be run off by the client, AV equipment needed: LCD projector, laptop, and screen.
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